mental4d is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data. Please read it carefully alongside our Terms & Conditions.
These summary cards highlight our key data practices. They do not replace the full Privacy Policy below, which all players are required to read.
All data transmitted between your device and the mental4d platform is encrypted using 256-bit SSL/TLS protocols. Your login credentials, payment details, and personal information are protected in transit at all times.
mental4d does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used exclusively to operate your account and improve your platform experience.
You have the right to access, correct, export, and request deletion of your personal data held by mental4d. These rights can be exercised at any time by contacting our support team or through your account settings.
Payment method data — including Maybank, CIMB, Touch 'n Go eWallet, GrabPay, and DuitNow details — is handled through secure, PCI-DSS-compliant processors. mental4d does not store full card numbers on its own servers.
We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and improve site performance. You can manage cookie preferences through your browser settings at any time.
Personal data is retained only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Inactive account data is subject to our standard retention and deletion schedule.
mental4d ("we", "us", "our", or "the Platform") is the operator of the online sports betting and casino gaming platform accessible at https://mental4d.cam. We are committed to safeguarding the privacy and personal data of every individual who accesses or registers on our Platform ("you", "the User", "the Player").
This Privacy Policy ("Policy") explains in clear, structured terms how mental4d collects, uses, stores, shares, and protects your personal information. It applies to all personal data collected through the mental4d website, mobile interfaces, customer support interactions, and any other touchpoints through which you interact with our services.
This Policy is incorporated into and forms part of the mental4d Terms & Conditions. By registering an account, making a deposit, or otherwise using our services, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree, please do not use the Platform.
For clarity and consistency throughout this Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person, including name, email address, phone number, payment details, IP address, and device identifiers. |
| "Processing" | Any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion. |
| "Data Controller" | The entity that determines the purposes and means by which Personal Data is processed. mental4d is the Data Controller for Player data. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller in accordance with its instructions — for example, a payment gateway or KYC provider. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement by the data subject, demonstrated through a clear affirmative action. |
| "Cookies" | Small text files placed on your device by a website to store browsing preferences, session tokens, and analytics identifiers. |
| "KYC" | Know Your Customer — the identity verification process mental4d applies to comply with anti-money laundering regulations and age verification obligations. |
mental4d collects only the categories of personal data that are necessary for the legitimate operation of the Platform, fulfilment of legal obligations, and improvement of our services. The categories we may collect include:
3.1 Identity & Contact Data
3.2 Account & Activity Data
3.3 Financial & Payment Data
3.4 Technical & Device Data
3.5 Communications Data
mental4d collects personal data through the following means:
mental4d processes your personal data for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | Creating, maintaining, verifying, and closing your player account. Enforcing account security and single-account policies. |
| Identity Verification (KYC) | Verifying your identity, age (21+), and address to comply with anti-money laundering and responsible gambling regulations. |
| Payment Processing | Facilitating deposits and withdrawals via FPX, DuitNow, eWallets, bank transfers, and cryptocurrency channels in MYR. |
| Service Delivery | Providing access to betting markets, live casino games, slot games, promotions, VIP benefits, and customer support. |
| Fraud Prevention & AML | Monitoring transactions and account activity for suspicious patterns; reporting as required under applicable anti-money laundering laws. |
| Responsible Gambling | Administering deposit limits, self-exclusion requests, reality checks, and other player protection tools. |
| Platform Improvement | Analysing aggregated usage data to improve site performance, game selection, odds accuracy, and user experience. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to marketing communications. You may opt out at any time. |
| Legal Compliance | Meeting obligations under applicable gaming regulations, tax laws, data protection legislation, and court or regulatory orders. |
mental4d processes your personal data on the following legal bases, depending on the purpose of processing:
mental4d does not sell, rent, or commercially disclose your personal data to third parties. We share data only in the following strictly defined circumstances:
7.1 Service Providers (Data Processors). We engage trusted third-party service providers who process data on our behalf under binding data processing agreements. These include:
7.2 Regulatory & Legal Authorities. We may disclose your personal data to governmental, regulatory, or law enforcement authorities where required by law, court order, or applicable gaming regulation. This includes mandatory suspicious transaction reporting obligations under anti-money laundering legislation.
7.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of mental4d's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections being maintained.
7.4 With Your Consent. In any circumstance not covered above, mental4d will only share your personal data with third parties where you have given your explicit prior consent.
Some of mental4d's service providers and infrastructure partners may be located outside of Malaysia. Where your personal data is transferred to a jurisdiction that may not provide the same level of data protection as Malaysia, mental4d will ensure that appropriate safeguards are in place. These safeguards may include:
By using the Platform, you acknowledge and consent to the transfer of your personal data to mental4d's service providers in other countries, subject to the protections described above.
mental4d uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device when you visit our website. They serve a number of legitimate functions:
| Cookie Type | Purpose | Required |
|---|---|---|
| Essential Cookies | Maintain your login session, remember language preferences, and ensure core platform functionality works correctly. Cannot be disabled without impairing service delivery. | Yes |
| Performance Cookies | Collect anonymised data on how visitors use the Platform — pages visited, error messages, load times. Used to improve overall site performance. | Optional |
| Functional Cookies | Remember your display preferences such as odds format, game view settings, and region-specific content preferences. | Optional |
| Analytics Cookies | Track aggregated user journeys and conversion paths to help us improve promotional relevance and betting interface design. | Optional |
You may manage your cookie preferences through your web browser settings. Please note that disabling essential cookies will affect the functionality of the Platform and may prevent you from accessing certain features. For full details on how to manage cookies in your browser, refer to your browser's help documentation.
mental4d retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Subject to applicable data protection law, you hold the following rights in relation to your personal data held by mental4d. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username.
You may request a copy of the personal data mental4d holds about you. We will provide this within 30 days of a verified request, free of charge for the first request in any 12-month period.
If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Some corrections may require supporting documentation for verification.
You may request deletion of your personal data where it is no longer necessary for its original purpose, and where no overriding legal obligation requires retention (such as AML record-keeping requirements).
You may request that we suspend processing of your data in certain circumstances — for example, while a dispute regarding accuracy is being resolved — without requiring full deletion.
Where processing is based on your consent or a contract, you may request a machine-readable export of the personal data you have provided to mental4d, for transfer to another service provider.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances justify it.
The mental4d Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.
If mental4d becomes aware, through our KYC verification processes or otherwise, that a user is under 21 years of age, the account in question will be immediately suspended, all associated balances will be frozen pending investigation, and the matter will be handled in accordance with applicable law and our Responsible Gambling Policy.
If you are a parent or guardian and believe that a minor under your care has submitted personal information to mental4d, please contact us immediately at [email protected] so that we can take appropriate remedial action.
mental4d employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include, but are not limited to:
While we implement robust security measures, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for reporting any suspected unauthorised access to your account promptly.
mental4d reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they affect your rights or the way we use your personal data in a significant way — we will provide notice via email to your registered address or through a prominent notice on the Platform, at least 7 days before the changes take effect where reasonably practicable.
The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.
If we make changes that require fresh consent — for example, if we begin processing your data for a new purpose that requires consent — we will request your explicit agreement before doing so.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mental4d processes your personal data, please reach out through the following channel:
Live Chat Support. Our support team is available 24 hours a day, 7 days a week via the Live Chat widget on the Platform. Agents are available in English, Bahasa Melayu, and Mandarin. Average response time via live chat is under 5 minutes. For formal data protection complaints or data rights requests, email is the preferred channel to ensure a documented response.
Formal Complaints. If you are dissatisfied with how mental4d has handled a data protection concern after contacting us directly, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. Details of the applicable authority are available upon written request to the email address above.
We take data protection seriously at mental4d. If you have questions about how your data is handled, our team is available around the clock to assist. Explore our other legal policies for the complete picture.